CPAP Resupply Service

• Regardless of manufacturer, all CPAP tubing is created to be compatible with all types of masks. Most masks have a plastic cylindrical adapter that fits snug into the rubber end of the tubing.
• If you are having issues attaching the mask to the tubing, most likely it is the mask adapter. When separating the two, this adapter can sometimes come off of the mask (making the mask loosely fit into a new tube) and additionally, making your tubing unable to connect to a new mask. The tubing is ready to be attached to a mask when you are able to pinch the end shut, confirming that there is no adapter stuck inside. 

• If you need a replacement item prior to your insurance eligibility, you can place an order and pay for the item privately. The payment can be taken over the phone at 716-283-4879 by one of our team members and shipped to your home. If the item is in stock, it can be picked up and paid for at the Niagara Falls storefront location at 6867 Williams Rd, Niagara Falls NY 14304 on Monday-Friday 10:30am-4:30pm. 

• Being “eligible” for items based off the insurance replacement frequencies, does not mean that the items will be covered 100%. We will do our best to tell you what your policy coverage is for DME, but it is the patient’s responsibility to contact their insurance carrier and find out the specifics on current deductible, copay and benefit details.  

• Unfortunately, we are unauthorized to order and ship items to you without your approval EACH time.  Due to changing insurance coverage and the possibility of unneeded supplies being sent, the patient must approve every order with our team. 
• If you do not wish to be contacted via phone or email, you can opt to contact us directly each time you would like replacement items shipped out.

Complete Resupply Form

Call: 716-283-2339

Text: 716-304-2170

• At some point the manufacturer may discontinue items. In the case that it is a mask that has been discontinued, contact our office to order a replacement and schedule a refit. 

  Call: 716-283-2339

  Text: 716-304-2170

• The SD card is inserted as a backup for compliance download. The modem is able to wirelessly transmit the compliance data but if the modem ever fails, the data collected on the SD will be able to provide the data. If the SD card is misplaced, a new card can be inserted to retrieve the data collected internally by the machine.  

• One of our team members will confirm your order directly with you. Please clarify the shipping address you would like the order to be sent. We can update your account accordingly for each placed order.